Frequently Asked Questions
Everything you need to know about your Pro Lash experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their lash supplies sooner.
Are Pro Lash products cruelty-free?
Yes, we are committed to ethical beauty. All of our lashes and adhesives are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. Due to hygiene reasons, we cannot accept returns on lashes that have been worn or adhesives that have been opened.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which lash adhesive is best for sensitive eyes?
We recommend our ‘Gentle Bond’ adhesive, which is formulated without carbon black and latex to minimize irritation for sensitive clients.
Do you offer professional discounts?
Yes! Licensed lash technicians can apply for our Pro Program to receive exclusive bulk pricing and early access to new product launches.